Privacy Policy

1. Introduction

This Privacy Policy explains how Sendy ("Sendy", "we", "us", "our") collects, uses, processes, and protects personal data when you use the Sendy platform ("Platform").

Sendy is committed to protecting personal data in accordance with:

• Swiss Federal Act on Data Protection (FADP)
• EU General Data Protection Regulation (GDPR), where applicable
• Other mandatory data protection laws

By using Sendy, you acknowledge this Privacy Policy.

2. Data Controller

The data controller responsible for processing personal data is:

BühlerTechUnit
Unterschiltstrasse 11, 6363 Fürigen
Switzerland
Email: support@sendy.gift

3. Categories of Personal Data We Collect

A. Account Information

When you create an account:

• Name or username
• Email address
• Password (encrypted)
• Profile information (if voluntarily provided)

B. Order and Transaction Information

When a Gift Contributor makes a purchase:

• Name
• Billing address
• Shipping address
• Email address
• Transaction amount
• Order details
• IP address
• Fraud prevention data

Payment card details are processed directly by Stripe and are not stored by Sendy.

C. Recipient Information

When a gift is delivered:

• Recipient name
• Delivery address
• Optional contact information

This information is used solely for order fulfillment.

D. Technical Data

When you use the Platform:

• IP address
• Device information
• Browser type
• Operating system
• Log data
• Cookies and usage analytics

E. Customer Support Communications

If you contact us:

• Email correspondence
• Support messages
• Any information voluntarily provided

4. Legal Basis for Processing (GDPR Users)

If you are located in the European Economic Area (EEA), we process data based on:

• Contract performance (processing orders, account management)
• Legal obligations (tax, accounting compliance)
• Legitimate interests (fraud prevention, platform security)
• Consent (marketing communications, where applicable)

5. How We Use Personal Data

We use personal data to:

• Create and manage user accounts
• Process payments
• Procure and ship purchased items
• Communicate about orders
• Prevent fraud and abuse
• Comply with legal and tax obligations
• Improve platform performance and security

We do not sell personal data.

6. Payment Processing

Payments are processed by:

Stripe Payments Europe, Ltd. (or applicable Stripe entity)

Stripe processes payment information according to its own Privacy Policy.

Sendy does not store full credit card numbers.

7. Hosting and Infrastructure

Sendy uses:

• Google Firebase (Google LLC / Google Ireland Ltd.) for hosting, database, and authentication
• Cloud infrastructure providers for secure data storage

Data may be processed in Switzerland, the European Union, or other countries where our service providers operate.

Where required, we rely on:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions
• Other lawful transfer mechanisms

8. International Data Transfers

Because Sendy operates globally, personal data may be transferred outside your country of residence.

We implement appropriate safeguards to protect such transfers in accordance with applicable law.

9. Data Retention

We retain personal data only as long as necessary for:

• Fulfilling contractual obligations
• Legal compliance (e.g., tax records)
• Fraud prevention

Financial transaction records may be retained for up to 10 years to comply with Swiss accounting law.

10. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent

Requests may be submitted to: support@sendy.gift

We may request identity verification before fulfilling requests.

11. Cookies and Analytics

Sendy uses cookies and similar technologies for:

• Essential platform functionality
• Security
• Analytics
• Performance optimization

Users may control cookie settings via their browser.

A separate Cookie Policy may provide additional details.

12. Fraud Prevention and Security

We implement technical and organizational measures including:

• Encryption
• Access controls
• Fraud detection tools
• Secure hosting infrastructure

We may use automated systems to detect fraudulent transactions.

13. Children's Data

Sendy is not intended for individuals under 18 years of age.

We do not knowingly collect personal data from minors.

If such data is discovered, it will be deleted.

14. Marketing Communications

If you opt in to receive marketing communications:

• You may unsubscribe at any time
• Each email contains an unsubscribe link

We do not send marketing communications without consent where required by law.

15. Third-Party Links

The Platform may contain links to third-party websites.

Sendy is not responsible for the privacy practices of third parties.

16. Data Security

While we implement appropriate safeguards, no system is completely secure.

Users are responsible for maintaining the confidentiality of their account credentials.

17. Changes to This Privacy Policy

Sendy may update this Privacy Policy at any time.

Material changes will be communicated where required by law.

Continued use of the Platform constitutes acceptance of the updated policy.

18. Contact

For privacy-related inquiries:

Email: support@sendy.gift

Address: Unterschiltstrasse 11, 6363 Fürigen, Switzerland